Returns Policy

Simple returns guidance for London Fit™ orders.

This page explains when returns may be accepted, what condition items should be in and how refunds are handled.

Return window

If you offer a return window, update this page with the exact number of days customers have to request a return after delivery.

Return condition

Returned items should be unworn, unwashed and in their original condition, with tags and packaging where possible. Items showing signs of wear may not qualify for a refund.

How to request a return

Customers should contact support with their order number, delivery details and reason for return before sending anything back.

Refunds

Once the return is received and inspected, approved refunds are usually sent back to the original payment method. Processing times may vary depending on the payment provider.

Exchanges

If you plan to offer exchanges for another size or colour, you can update this section with the conditions and availability rules.

Non-returnable cases

Items may not be eligible if they are damaged after use, returned too late or do not meet hygiene or wear-condition requirements.

Return shipping

Clarify whether return shipping is paid by the customer or covered by your store, especially for UK orders or London-based customers.